MyChart - Login Page (2024)



Privacy of Your Health Care Information

Your privacy is important to us. The information you provide on our MyUCSDChart web site and by using our MyUCSDHealth mobile app is protected by federal laws. To learn more about how your rights to privacy are being protected, please read our Notice of Privacy Practices, and read below about how information is handled specifically when using our MyUCSDHealth mobile app.

MyUCSDHealth Mobile App
The Limited Ways We Use Your Information
For Android Users – Required Google Play Disclosures for Certain Health Apps
Location Services
How We Protect Your Personal Information
Steps You Can Take to Protect Your Information
Deactivating Your Account
Questions or Complaints

MyUCSDHealth Mobile App

The Limited Ways We Use Your Information

In addition to the topics outlined in our Notice of Privacy Practices above, there are other ways we may use your information specific to our MyUCSDHealth mobile app, refered to as our "mobile app" in this policy.

• We do not sell or license your information.
• If an activity in our mobile app requires access to your device's camera, microphone, photo or file storage, or GPS location, our app will prompt you for permission and you may choose to grant or deny permission.
• If you choose to use Apple’s HealthKit or Google Fit, we create encrypted identifiers to identify recipients of your Apple’s HealthKit or Google Fit data and store them on your device in app-private storage. If you choose to stop using Apple HealthKit or Google Fit or delete our mobile app, the identifiers are deleted.
• When you choose to view documents from your clinic (such as letters or images) using our mobile app, to make the files viewable for you we temporarily store copies on your device in app-private storage. The temporary copies are deleted when you close your session on our mobile app.
• When you choose to include a photo or video in a message you send to your clinic using our mobile app, you may select an existing photo or video from your device or take a new photo or video using the camera app on your device. If you use the camera app on your device to take a new photo or video, it will be saved to your camera app. Any photo or video saved to your camera app remains available in your camera app and may be accessible to other apps until you choose to delete it.
• If your clinic offers telehealth visits using our mobile app, when you join a visit with your provider, we will ask for permission to access your device’s video and audio functionality to make the telehealth visit possible. We do not record or store video or audio data from these visits.
• If your clinic offers automatic appointment arrival and you choose to enable it, we temporarily store identifiers and times for your upcoming appointments in app-private storage to detect when you arrive for an upcoming appointment. If you choose to stop using our mobile app or you disable automatic appointment arrival, the identifiers are deleted.
• If your clinic offers location-based check in for in-person appointments, or allows you to find healthcare providers near you, you may choose to allow our mobile app to interact with your location data for those purposes. We do not store your location data.
• While you use our app, we collect non-identifying information so we can provide customer service to you or your clinic and understand how people use our mobile app so we can improve our products. This information includes the time you began using the app, the clinic you interacted with, any error messages or codes, the model of device used and its operating system, and the version of our mobile app used. If you use Android devices, we also collect your connection type (cellular or WiFi) during an error.
• You may contact us through the methods listed on our website or mobile app. If you contact us, we may keep a record of the communication. You can decide how much information you want to share with us in those cases.

For Android Users – Required Google Play Disclosures for Certain Health Apps

Google has determined our mobile app is subject to their "COVID-19 status app" requirements. As a result, we are required to provide the following information so we can make our mobile app available to you in the Play store.

• As part of our patient web portal, our mobile app was not created specifically for the COVID-19 pandemic. It existed before the COVID-19 pandemic to allow you to access your health information on file with UC San Diego Health. We allow you to access COVID-19-related vaccination information, laboratory test results, and documents with illness-related information using our mobile app. You may choose if or how you want to access, display, or use the information--just like you can make those decisions about health information relating to other conditions, services, tests, or vaccinations.
• Our mobile app is not a COVID-19 "contact tracing" app, and it does not track, monitor, or alert individuals in that regard.
• Our app allows you to view your personal COVID-19 health information such as tests, vaccinations, and diagnoses entered into your electronic medical record by your physician.
• Our app allows you to choose to communicate your COVID-19 information (tests, vaccinations, symptoms) to your physician, but those will only be entered into your medical record after verification by your physician. If you choose to enter your own information, this app collects the following information: Number of vaccine doses to be entered, whether the dose is a booster, vaccine manufacturer, date administered, location administered, lot number, and proof of vaccination (upload a photo of your vaccination card). This information is sent to your physician to be evaluated for entry into your medical chart.
• If accepted into your chart, you can choose to show the above vaccination information in the form of a Smart Health Card QR code, to export it to a Health Wallet, or to download it as a PDF. Please note that if you do so, this information may be available to third parties outside of the MyUCSDHealth app.
• Our mobile app interacts with your microphone during video visits only if you choose to use your microphone. This information is not used in connection with COVID-19.
• Our mobile app accesses, collects, uses, and shares your information (including video, audio, images, files) as stated above in the section titled, “The Limited Ways We Use Your Information.” We also prominently highlight these uses, describe the type of data being accessed, and obtain your consent for these purposes as you use our mobile app.
• We allow you to use our mobile app to conduct telehealth appointments with your healthcare providers. Our mobile app only provides the technical support for those appointments to happen. Our mobile app does not interact with any health information about you exchanged during any telehealth appointments.

Location Services

We use a location-based feature available on mobile devices in our mobile app. The location feature allows you to indicate that you have arrived for a scheduled appointment based on your current location relative to your appointment location. This location-based arrival prompt requires access to the location in the background so we can provide this prompt even if you do not currently have the app open and in the foreground. The app does not record your location data and will never share any location information with third parties. The app will ask whether you agree to use location services for this purpose or not, and you may choose not to use it if you are concerned about privacy. If you do not use location services, be sure to check in at the front desk when you arrive for your appointment. This feature is not available for all appointments, so unless the app enables you to check in using your location, you should still be sure to check in at the front desk when you arrive for your appointment.

• If your clinic offers automatic appointment arrival and you choose to enable it, we temporarily store identifiers and times for your upcoming appointments in app-private storage to detect when you arrive for an upcoming appointment. If you choose to stop using our mobile app or you disable automatic appointment arrival, the identifiers are deleted.
• If your clinic offers location-based check in for in-person appointments, or allows you to find healthcare providers near you, you may choose to allow our mobile app to interact with your location data for those purposes. We do not store your location data.
• While you use our app, we collect non-identifying information so we can provide customer service to you or your clinic and understand how people use our mobile app so we can improve our products. This information includes the time you began using the app, the organization you interacted with, any error messages or codes, the model of device used and its operating system, and the version of our mobile app used. If you use Android devices, we also collect your connection type (cellular or WiFi) during an error.

How We Protect Your Personal Information

We use technical controls and safeguards to protect the privacy, security, integrity, and availability of your personal information.

• We enable the use of multi-factor authentication for users of our mobile app. For example, this involves both logging in with username/password AND entering a login code sent to your phone in order to access your account. We strongly encourage you to use multi-factor authentication in order to safeguard your account.
• We use https encrypted protocol for secure communication between servers.
• When we store data on your mobile device, we store it in app-private storage that cannot be accessed by other apps.
• Before data is shared from our mobile app, we provide in-app notifications so you can choose if you want to share the data.
• We disable screen-shot functionality by default for Android devices, and allow Android users to choose if they want to enable the function. We cannot disable this functionality in iOS.
• We maintain internal policies and processes that limit access to your information to our staff who need to know the information to perform their jobs.
• We maintain internal data retention and deletion policies to help us ensure we only store information about your use of our mobile app as we describe in this policy.

Steps You Can Take to Protect Your Information

• Do not share your username and password.
• Change your password immediately if you believe any unauthorized access has occurred.
• Use multi-factor authentication.
• Use the security tools on devices you use with our mobile app.
• Do not root or jailbreak devices you use with our mobile app. Doing so can create security risks by removing your devices’ built-in security measures and exposing sensitive information on your device.

Deactivating Your Account

You may choose to deactivate your MyChart account. To deactivate your account, search "Deactivate Account" in the menu (under "Account Settings in mobile, "Security Settings" on the web), read the information, and press the "Deactivate" button. By deactivating your MyChart account, you will be logged out and you will lose access to MyChart and its features. You will no longer receive communications directing you to log in to MyChart. While you will no longer be able to access your account, your medical information and other associated data will not be deleted from our Electronic Medical Record database (your medical "chart") for legal requirements and to ensure that you continue to receive the best possible care from your healthcare providers. You will not be prevented from signing up for MyChart in the future. You may also choose to delete the mobile app from your device as well as any associated data stored on the device.

Questions or Complaints

If you have any questions or concerns about this Notice, please contact UC San Diego Health:

Patient Experience
UC San Diego Health
200 West Arbor Drive, Mail Code 8916
San Diego, CA 92103 - 8916
Call 619-543-5678; E-mail: welisten@ucsd.edu.